Privacy Policy
Effective Date: July 2, 2026
Last Updated: July 2, 2026
1. Introduction
Welcome to Sandstem ("Sandstem," "Company," "we," "our," or "us").
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, create an account, purchase a subscription, or otherwise use our software, artificial intelligence platform, applications, APIs, website chat widgets, integrations, and related services (collectively, the "Service").
By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use the Service.
2. Information We Collect
Depending on how you use the Service, we may collect the following categories of information.
Account Information
When you create an account, we may collect information such as:
Name
Business name
Email address
Phone number
Company information
Billing address
Login credentials
Subscription details
Payment Information
Payments are processed by secure third-party payment providers.
Sandstem does not store your complete credit card or debit card information on our servers.
However, we may receive limited payment-related information such as:
payment status,
billing history,
subscription information,
invoices,
transaction identifiers.
Customer Content
The Service allows you to upload or provide information necessary to operate your AI assistants and business automations.
This may include:
website content,
knowledge bases,
documents,
frequently asked questions,
prompts,
workflows,
customer contact information,
CRM records,
appointment information,
business branding,
logos,
files,
images,
scripts,
communications,
and other content you choose to provide.
You remain the owner of your Customer Content.
Communications Data
When you use communication features offered through the Service, we may process information relating to:
AI chat conversations,
website chat sessions,
SMS messages,
email communications,
voice calls,
AI phone conversations,
appointment reminders,
automated follow-ups,
scheduling requests,
customer inquiries,
communication logs,
timestamps,
delivery status,
interaction history.
This information is processed solely to provide and improve the Service.
Usage Information
We automatically collect information regarding how the Service is used.
This may include:
IP address,
browser type,
operating system,
device identifiers,
language preferences,
pages visited,
features used,
session duration,
referral URLs,
crash reports,
diagnostic information,
approximate geographic location based on IP address.
Cookies & Similar Technologies
We may use cookies, pixels, local storage, analytics technologies, and similar tools to:
remember preferences,
maintain login sessions,
improve website performance,
analyze website traffic,
understand feature usage,
detect fraud,
enhance security,
personalize your experience.
Most web browsers allow you to control or disable cookies through browser settings.
Please note that disabling cookies may affect certain features of the Service.
Information from Third Parties
We may receive information from third-party services that you connect to your Sandstem account.
These may include:
CRM platforms,
calendar providers,
communication providers,
payment processors,
analytics providers,
cloud hosting providers,
artificial intelligence providers,
marketing tools,
authentication providers,
and other services you choose to integrate.
The information we receive depends on your settings with those third-party services.
3. Information We Do Not Intentionally Collect
We do not intentionally collect personal information from children under the age of thirteen (13).
If we become aware that such information has been collected, we will take reasonable steps to delete it as required by applicable law.
If you believe a child has provided personal information to Sandstem, please contact us.
4. Sensitive Information
Please do not submit sensitive personal information through the Service unless it is necessary for your legitimate business purposes and permitted by applicable law.
Sensitive information may include, for example:
Social Security numbers,
government-issued identification numbers,
financial account credentials,
health information,
biometric information,
or other information subject to heightened legal protections.
If you choose to process sensitive information using the Service, you are responsible for ensuring that you have all necessary legal rights, permissions, and safeguards required by applicable law.
5. How We Use Your Information
Sandstem uses the information we collect to operate, maintain, improve, and secure the Service.
We may use your information to:
Provide access to the Service.
Create and manage user accounts.
Process subscription payments.
Verify your identity.
Deliver customer support.
Operate AI-powered features.
Respond to customer inquiries.
Process website chat conversations.
Facilitate SMS, email, and voice communications.
Schedule appointments and automate workflows.
Improve the performance, reliability, and security of the Service.
Monitor platform usage.
Detect fraud, abuse, unauthorized access, or security incidents.
Develop new products and features.
Communicate important service announcements.
Send billing notices and account notifications.
Comply with legal obligations.
Enforce our Terms of Service.
We may also use aggregated or anonymized information that does not identify individuals to improve our products, understand usage trends, and perform internal analytics.
6. Artificial Intelligence Processing
Sandstem provides artificial intelligence features that help businesses communicate with customers, automate workflows, answer questions, qualify leads, schedule appointments, and perform related business functions.
When you use AI-powered features, certain information may be processed by artificial intelligence systems in order to generate responses and operate requested features.
AI-generated responses are created automatically and may not always be accurate, complete, or appropriate for every situation.
Customers are responsible for reviewing, supervising, and configuring AI features in accordance with their own business needs.
Sandstem does not use your Customer Content to publicly identify your business or customers.
Where applicable, AI processing may involve trusted third-party artificial intelligence providers acting on our behalf to provide requested functionality.
7. When We Share Information
We do not sell your personal information.
We may share information only in the following circumstances:
Service Providers
We may share information with trusted third-party providers that help us operate the Service.
These providers may include:
payment processors,
cloud hosting providers,
artificial intelligence providers,
analytics providers,
communication providers,
customer support platforms,
authentication providers,
infrastructure providers,
CRM integrations,
calendar integrations,
email providers,
and similar technology partners.
These providers may only process information as necessary to perform services on our behalf.
Business Transfers
If Sandstem is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or other corporate transaction, information may be transferred as part of that transaction, subject to applicable law.
Legal Requirements
We may disclose information when we reasonably believe disclosure is necessary to:
comply with applicable law,
respond to lawful requests from government authorities,
enforce our Terms of Service,
investigate suspected fraud,
protect the rights or safety of Sandstem,
protect our users,
protect the public,
defend legal claims.
With Your Direction
We may share information when you request or authorize us to do so, including when you connect third-party integrations or configure external services.
8. Data Retention
We retain information only for as long as reasonably necessary to:
provide the Service,
fulfill contractual obligations,
comply with legal requirements,
resolve disputes,
enforce our agreements,
maintain security,
improve our platform.
Following account closure, certain information may be retained for a reasonable period where required for legitimate business purposes, legal obligations, fraud prevention, accounting, auditing, or dispute resolution.
When information is no longer required, we will delete or anonymize it where reasonably practicable.
9. Data Security
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Examples of these safeguards may include:
encrypted communications,
secure hosting infrastructure,
access controls,
authentication measures,
monitoring systems,
security updates,
limited internal access to personal information.
While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security.
10. International Data Transfers
Your information may be processed and stored in the United States or other countries where Sandstem, its affiliates, service providers, or infrastructure providers operate.
By using the Service, you acknowledge that information may be transferred across international borders where permitted by applicable law.
Where required, we will implement appropriate safeguards for international data transfers.
11. Third-Party Websites & Services
The Service may contain links to third-party websites, applications, products, or services.
This Privacy Policy applies only to Sandstem.
We are not responsible for the privacy practices, security practices, or content of third-party services.
We encourage you to review the privacy policies of any third-party services you choose to use.
12. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
Subject to applicable law, you may have the right to:
Request access to the personal information we maintain about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request a copy of your information in a portable format where applicable.
Object to or restrict certain processing activities where permitted by law.
Withdraw consent where processing is based on consent.
Submit a complaint to an applicable privacy regulator.
We may need to verify your identity before fulfilling certain requests.
To exercise your privacy rights, please contact us using the information provided at the end of this Privacy Policy.
13. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
Subject to applicable law, California residents may have the right to:
Know what categories of personal information we collect.
Know the purposes for which personal information is collected and used.
Request access to personal information.
Request deletion of personal information.
Request correction of inaccurate personal information.
Request information regarding disclosures to third parties.
Exercise applicable rights without unlawful discrimination.
Sandstem does not sell personal information as that term is defined under applicable California law.
California residents may submit privacy requests using the contact information listed below.
14. Marketing Communications
We may send you service-related communications necessary to operate your account, including:
billing notices,
security alerts,
password reset emails,
account notifications,
product updates,
maintenance announcements.
Where permitted by applicable law, we may also send promotional communications regarding Sandstem products, services, and features.
You may opt out of marketing emails at any time by using the unsubscribe link contained in those communications or by contacting us directly.
Please note that even if you opt out of marketing communications, you may continue to receive important account-related or transactional communications.
15. Cookies & Browser Controls
Most web browsers allow you to control cookies through browser settings.
You may choose to:
block cookies,
delete existing cookies,
receive notifications before cookies are stored.
Please note that disabling cookies may reduce the functionality of certain portions of the Service.
Sandstem may also use analytics technologies to better understand website usage and improve user experience.
16. Children's Privacy
The Service is intended for businesses and individuals who are at least eighteen (18) years old.
We do not knowingly collect personal information from children under the age of thirteen (13).
If we learn that personal information has been collected from a child without appropriate legal authorization, we will take reasonable steps to delete that information.
Parents or legal guardians who believe their child has submitted information to Sandstem may contact us using the information below.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, technologies, or services.
If we make material changes, we will provide reasonable notice through our website, email, within the Service, or by another appropriate method before the updated Privacy Policy becomes effective where required by applicable law.
The "Last Updated" date at the top of this Privacy Policy indicates when this Privacy Policy was most recently revised.
Your continued use of the Service following the effective date of any updated Privacy Policy constitutes your acknowledgment of the revised Privacy Policy.
18. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
Sandstem
Email: [email protected]
Website: https://sandstem.co
Location: Arizona, United States